Real Estate

Do People Really Care About Good Customer Service?

This is a blog post I have thought about for a while.  I will start off by saying I speak totally from my own perspective and am not trying to hint or elude to any one person or company.  This is totally my take on how I feel about customer service.  It has gone to S@#% not only in my industry but all industries in general.

I have been a Realtor for 15 years plus.  I have always pride myself on giving the BEST customer service I can provide.  I have gone out of my way to help my clients and customers from running over to make up a bed before a home showing to getting their grass cut if the house was vacant.  I do have my limits of course but I try to be as helpful as possible because I would want the same done for me.

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Summerville, SC – A Place of Magic

I got dressed this morning to drive up the road (as we call it – 20 miles from my house) to show homes in Summerville, South Carolina.  I love going to this historical place.  I am always determined to find a route to lead me to the downtown area.  If you haven’t driven downtown to see the beauty of the quaint streets and shops, you haven’t been to Summerville!

Glancing out the window trying to multi-task while driving and watching the road as I look for beautiful historical homes to add to my private memory collection, I spot the local Saturday Farmers Market and make a U-turn.  I am parked and ready to explore what all the fuss is about thinking it will be pretty much like the rest of them with lots of fresh vegetables and fruits with a little crafts and homemade home goods on the side.  I have been to Farmers Markets before and I am pretty sure when I first moved to the Charleston Trident Area I came to the Summerville Farmers Market but it has been too long to remember.  I am normally working and in a hurry to my next appointment; so looking as I pass by is the norm for me but it was different today.  I did not hurry.  I did not rush.  I made a conscience decision to stop, be patient, and enjoy the beauty of life.  As I walked the busy streets, I felt like a fly on the wall watching everyone and everything take place right in front of me – from mothers pushing baby carriages, to old men sitting on a brick wall probably discussing politics or all the rain we have been getting, to just the simple sounds of chatter and laughter, and price bargaining.  I discovered the mystery of the magic of Summerville, SC – it is the people.

This revelation came as comfort and a form of acceptance as I walked up to the first booth.  Miles, this young fellow standing behind the Great Harvest Bread Company booth, looked at me with a warming smile.  A simple hello and offer to try a sample of his special Cheddar and Bacon bread or the Cinnamon bread was his first question.  Before he could even finish his sentence, I knew which one I wanted.  Cheddar and Bacon it had to be as who in the South doesn’t like Cheese and Bacon?  We chatted about the Farmers Market and how it starts in April and goes through October to become the Christmas Market from November through December.  I realized the people here are not just vendors but a year round welcoming committee to a wonderful community and they don’t even know it.

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Oyster Point – Mount Pleasant

Me in Kit1

Happy Monday.  I spent the afternoon at Oyster Point getting ready for an out of state Buyer to come in tomorrow.  I have sold homes in Oyster Point before but I always like to go by the places I plan to show the day before if I have time.  I am a planner for the most part and it is very important to me to have everything planned out for you before you arrive so I can show you a wonderful day.  So far, this has worked well.  So why am I standing in a new construction kitchen?  I can’t even cook.  I mean I can cook enough to not starve, and I was able to cook even to care for my children when they lived at home.  I guess being single and living alone I just don’t find the need to cook much anymore.  However, I love the way a kitchen looks – super nice!  HA HA – that probably doesn’t even make sense does it?  Well, the kitchen is the heart of the home.  It is where everyone gathers to watch you cook or to talk to you while you are cooking, so why not be in luxury even in the kitchen?  I am standing in a beautiful town home in Oyster Point.  The builder is DR Horton.  I have sold so many of their wonderful homes during my career, and my Buyers have always been very pleased with their purchase.  There are also single family homes in this beautiful neighborhood too if you would rather not have a town home.  And…the amenities are amazing.  Not only do they have a pool which is huge, they have a bocce ball, tennis courts, playground, walking trails and a dock!  Yes, a dock where you can drive your boat up to the dock and pick up your family or guests. This neighborhood is super close to the Isle of Palm Connector which means 5 minutes to the BEACH!  I have posted some beautiful pictures of the neighborhood and two of the models.  If you are ever in my area, please call me.  I would love to show you around!